Doormen were great.
Easy check-in but no water offered, no upgrade, no welcome amenity, no personal note, no 5* treatment.
Room was nice but the lights kept turning off on their own, and one lamp wasn’t even plugged in. Also one of my towels was dirty with a brown stain on it. If you want to be a true 5* hotel, you’ll need to vastly improve your staff’s attention to detail and work harder to make each individual guest feel special and welcome.
Also bathroom amenities were not luxurious by any stretch of the imagination, and portions were rather stingy. I am very surprised Forbes gave this hotel 5*, and I feel like AAA correctly gave this hotel only 4 Diamonds.
It’s a nice hotel, don’t get me wrong, but it is not a true 5* luxury experience, or even close.