The property itself was well furnished and clean; however, prior to our booking we specifically inquired about the room’s AC functionality and ability to go below 20 degrees C. Unfortunately, that was not the case and we had to leave our windows open at night to receive cooler air, which allowed all the street traffic and pedestrian noise to enter. The manager claimed to be able to improve the temp, but despite my wife’s and my complaints, there was no resolution. Even when we communicated our displeasure with his promise upon leaving, he offered NO compensation of any kind. His excuse was that they attempted to provide us with another room on our last night, but that offer came at 8:30 in the evening and no difference in AC control! Poor service quality for our substantial three night investment at what is supposed to be a 4 star resort…NoWay!