Upon arriving to check in, we were offered choice of two rooms 1st floor pool view, or 2nd floor forest view. We chose 2nd floor. Upon arriving there with luggage, we did not like the noisy beverage machine, as well as the elevator directly across and next door to our room. We asked for another room and were told nothing was ready yet at 3:30 pm and they were almost completely full. We waited for about 15 minutes and one room on 2nd floor of a different building became available, but we had to move our luggage from first building to the new building. We were thankful we were able to move, however it seemed like it was much trouble for the front desk to make the change!