Best Western Joliet Inn & Suites

Bed bugs

I didn’t even check in because they decided to try adding on last minute, undisclosed fees. I stayed elsewhere.

The front desk employee was there for each night of our stay and was extremely courteous, accommodating and professional. Aside from that..yikes. There was a time that I asked for clean towels and there weren’t any. That was really annoying. My room smelled and looked really gross. My husband and I both had a hard time getting past the smell. We contemplated just checking out, eating the money and going to another hotel. But I was trying to be optimistic because it was late and we were really tired by the time we arrived. It was very obvious that there wasn’t a super thorough clean because when I sat on the bed, my pillow case had a make up imprint from someone’s face and pizza sauce on the corner of the pillow. That was fantastic. The pool is also really cloudy (unbalanced chemicals) and the pool deck is caked with dirt and filth. I wish that I would have just spent the extra money and stayed in a Hilton. That’s stuff you don’t deal with. I definitely regretted being a cheapo and trying to skimp on important things. You get what you pay for. The continental breakfast isn’t a perk when you get down there and the whole hotel is lit of coffee. Also, is the staff living here? I swear the house keeping resides @ the hotel. Anyway, skip this one. Go to a nicer hotel.

Nice place to stay for a night

I'll never stay there again! It didn't have a fresh clean smell, smelled more like pesticide, carpet looked old and worn, ants crawling around the room and on bed. Bed skirts didn't look nice and tidy, curtains had holes and let all the sunlight in when closed. Bathroom smelled rancid, toilet wasn't secure, asked for do not disturb sign they didn't have one. The room i booked should have had a couch but didn't. Towels were rough and small, soaps or shampoo were not personal items instead stuck on wall in shower in dispenser. Not enough night stands by the beds, only had one in the middle of both beds The only good thing was the staff was very nice.