Best Western Joliet Inn & Suites

Short stay fine at Best Western. Ladies at desk and restaurant particularly nice and friendly

Yvonne who checked me in for both days was very helpful in recommending a local restaurant. It was very good, and I appreciate her taking the extra time to assist me.

Bed bugs

I didn’t even check in because they decided to try adding on last minute, undisclosed fees. I stayed elsewhere.

The front desk employee was there for each night of our stay and was extremely courteous, accommodating and professional. Aside from that..yikes. There was a time that I asked for clean towels and there weren’t any. That was really annoying. My room smelled and looked really gross. My husband and I both had a hard time getting past the smell. We contemplated just checking out, eating the money and going to another hotel. But I was trying to be optimistic because it was late and we were really tired by the time we arrived. It was very obvious that there wasn’t a super thorough clean because when I sat on the bed, my pillow case had a make up imprint from someone’s face and pizza sauce on the corner of the pillow. That was fantastic. The pool is also really cloudy (unbalanced chemicals) and the pool deck is caked with dirt and filth. I wish that I would have just spent the extra money and stayed in a Hilton. That’s stuff you don’t deal with. I definitely regretted being a cheapo and trying to skimp on important things. You get what you pay for. The continental breakfast isn’t a perk when you get down there and the whole hotel is lit of coffee. Also, is the staff living here? I swear the house keeping resides @ the hotel. Anyway, skip this one. Go to a nicer hotel.