Quality Inn Airport West

A true catastrophy. Upon arrival, the clerk (mr Ranviir) told me that, yes, I had 2 nights in a row but with separate bookings (both trough "hotels.com") so he could not book them together and he could book only the first night. Because of that, I would have also to make a second safety deposit ($ 250.00) for that second night. On top, I must come before 11:00 AM for that second booking because the key would be desactivated at 11:00 AM. Besides, he admitted that my request for the preferred location of the room (I move with some difficulties and I am always trying to get a room close to an exit/entrance door) had been ignored. Also, that clerk did not speak a single word of french, which I consider as a very negative feature for a clerk whose registration of guests is among the responsibilities. After all, the country is supposingly bilingual english/french, isn't it ? And finally, the adaptor for my computer that I had left in the bedroom during my previous stay (on the phone that had told me that they found it and they would keep it till my next coming) had disappeared. I do NOT recommend that hotel. Its management is a mess that will eventually turns against the client. That was for sure my last stay in that place !

Room was just ok. Hotel was under renovations- not mentioned by Hotels.com when I booked.

Excellent service and stay.

Exceptionally clean and fresh smelling Everytime I visit this location... Convenient and easy access area to all amenities as well as 401...

Sorry that I had to rate service low as that was not the problem for my whole experience. The reception was excellent but the service at breakfast left alot to be desired. There were three young people leaning over and chatting over the stack of dishes that I was to eat my food off. Then the coffee machine was empty, which wasn't tended to correctly until I complained the second time.