6/10
We had a generally comfortable stay at Americana, but there were a couple of significant letdowns that affected our experience.
First, the pool hours are too limited. The pool closes at 9 pm, which is quite early, especially for guests who spend the day exploring Niagara and return in the evening hoping to relax. During our 3-day stay, we were only able to use the pool for about 20 minutes total due to this constraint. Extending pool hours to at least 10 pm would make a big difference.
Second, the WiFi in our room was extremely poor. For the entire duration of our stay, the connection was either very slow or completely unavailable. When we raised the issue with the front desk, we were told that it was due to "many people using the service" — which is not a valid excuse. A hotel should be equipped to handle full occupancy without compromising on basic services like internet.
Also, we expected a Wego bus shuttle stop nearby for convenient transportation, but none was accessible. This made getting around more difficult and added extra cost and hassle to our trip.
We hope the management takes this feedback seriously and improves these areas. Guests expect reliable amenities and reasonable access times when booking a resort.
jose
3 yön matka perheen kanssa
