Paradisus by Meliá Cancun - All Inclusive

Over all our experience was good. The rooms were nice and spacious, comfy beds and los of hot water. The beach is stunning and the premises well kept. At the main entrace we were welcomed by the staff and they handed out hot damp towels, that felt luxurious! On the down side it got very loud in the evenings. There was live music playing and the doors in the main pyramid (number 3) are not sound proof at all. Take earplugs with you if you are a light sleeper. I imagine the other pyramid are quieter. The pool areas are great. You only need to go really early if you want a pool chair as they get occupied well before noon. Beach towels ran out all the time. The main buffet did not impress but we didn't try the other restaurants. Staff were nice. I think this hotel was good but not great. Attention to detail is what makes the difference!

It was amazing

I am not one to write reviews, but this hotel was absolutely amazing! Our service team was incredible and catered to our family's every need. We went during Spring Break and it's always a "grind" to get restaurant reservations-- not here! The concierge service takes care of it for you-- incredible! The only "hiccup" we had and I believe this is a hotels.com issue not the hotel-- when I booked a NON-refundable room - it was for adults only & not shown on the hotels.com website even though I put the age of my 12 year old. Therefore, we had to be downgraded to a MUCH smaller room, but still had to pay for the higher priced room because of hotels.com policy. Don't hold this against the hotel, but hotels.com needs to do a better job of monitoring this or at least refunding the difference. I am a gold member of hotels.com and that didn't help my cause....

Great place to stay with friends

My third time staying in this hotel and I will definitely be back. This time around we booked Royal Service which is an exclusive service provided to adults. The choice of restaurants here is amazing, there is always something new to eat (my favorite is always Blue Agave). They have multiple pools and the beach is always clean and kept up to standard. The service here cannot be beat. You truly feel like you are in paradise here.