6/10 Hyvä
4. helmikuuta 2025
Sorely disappointed overall but friendly staff
The highlight of this stay were the amazing front desk attendants, if it wasn’t for them, I’d be sorely disappointed. The water slide and hot tub were both out of order and nothing was stated about them being inoperable. The pool area was dirty. I asked for room service after the first night as the sheets were not staying on the bed, the trash needed to be taken out, towels needed restocked and just a few basic things and only the trash was taken out and towels dropped off on the counter. No bags were put back in the cans and no coffee was left. Bed was ignored. The breakfast area was stifling hot every morning and they ran out of things. The final straw was the fire alarms going off for an extended time one night and the fire department never showing up and not being informed of what was happening. Nothing was offered as compensation. We were finally able to go back to our rooms but nothing else was said. If this was a $60 hotel, it would have been acceptable but it’s not and I expected more.
Shelby
Shelby, 3 yön matka perheen kanssa
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