6/10
Trying to keep trip costs down so we booked away from tourist area (Niagara Falls). Upon arrival I thought âoh no. We made a huge mistakeâ. However after our one night stay I can honestly say it wasnât as bad as we initially thought. Room was old and kinda beat up (gouge in wall and dirt on the walls in the corner) but weâve stayed in far worse places. Bed was comfy and all staff we encountered were polite and helpful. We couldnât get any channels on the tv and a gal came to try to help from the desk. She had no luck either and left with a promise to call someone and get back to us. She never returned and we eventually just went to bed. The next day at checkout I asked at the desk why no one returned. She kindly explained that she was the one that was called and gave her some suggestions. She said she would check into why the first girl never got back with us and then took 20% off our stay. So in my mind thatâs good customer service. Overall it was an okay stay and we saved money. Could definitely use an upgrade and taller toilets. Nothing bad to say.
Thomas
1 yön matka