Kimpton Nine Zero Hotel

We absolutely loved our stay here, the location and breakfast was excellent and the wine hour an added bonus. Nothing was too much trouble and the staff were very attention. Will definitely stay here again. Thank you all at Kimpton !!!

Good location, shower flooded the bathroom, and sink drain extremely slow.

The front desk is a painful experience. They seem to have been taught to chat up the guests in an overly friendly (but fake) way, which leads to lines at check in and check out. Except when they are too absorbed on their computers to actually help you and tell you to wait for their colleague to finish. And beware the $25 (plus tax) "resort" fee at check out. A resort fee in downtown Boston? Its not a resort, for sure. When I probed it covers a number of basic services (the fitness room, etc) none of which I used. Front desk gets VERY aggressive if you question the fee or them. It was sufficiently unpleasant that I will go out of my way to avoid this chain in the future. I don't know why the travel industry is so in love with these hidden fees; I find them infuriating. On the plus side, the bed and bed linens were very nice, as was the breakfast. Its a shame that what is basically a very nice property can so effectively go out of their way to alienate customers.

This is a great hotel, it is comfortable, modern and very central. The break fast buffet was small but the good quality. The staff could not have been more helpful and friendly.

Great location and beautiful hotel!! You have to pay extra for parking,50$/night!