2/10 Huono
18. marraskuuta 2024
DO NOT GO TO THIS NIGHTMARE FACILITY
We had a paid reservation. The clerk called my husband a liar when he said my cat is a service animal. He demanded $50 cash for the cat refusing the credit card for this charge.
We entered the room and say filthy towels so while my husband started to unpack the car, I took the towels to the desk and asked for clean ones.
The clerk began a barrage of the most vile, filthy language. He said he was sick of people like me (an elderly, white woman!) And to get out of his hotel! Every other word was a vulgarity, or outright filth. He literally chased me down the hall way screaming and swearing to get that cat out of his hotel, that he was going to call the police. It was quite frightening and we feared for our physical safety.
Hotels.com was able to get our money back, including the $50 he took.
A nearby hotel took us in and told us they've had other people come in telling similar stories.
We asked hotels.com if it is possible to eliminate this hotel from their list. No elderly handicapped person should ever be treated this way. This review page wont let me enter photos.
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