Holiday Inn Express And Suites

Due to Covid-19 I have steered clear of leaving reviews due to the hardships in the lodging industry; however, I am certainly willing to on my last stay. First, I have stayed at this property numerous times over the last few years and am an IHG member as well. The customer service and friendliness of the check in and check out staff that you would associate with Holiday Inn was in the dumpster. The facilities are steadily degrading: Elevator, restrooms, countertops, parking lot, etc. which is a shame. This used to be my favorite place to stay in Abilene. I use hotel accommodations over 120+ times a year and have stayed at this property at least 5 times in the last year.

While located next to busy truck stop & near Interstate the room was sufficiently quiet & became more so at night. Very clean, sanitized rooms, accommodating staff and excellent morning breakfast...best I had in my 6 state, 13 day trip. A couple of food options at the truck stop but that’s about it in the area without driving some distance. But it worked fine for me.

We checked in late in the evening and went to our room. It had not been cleaned. There was joy another room with two beds so we were put in a room with a pull out couch. It was not comfortable but was a place to sleep. The next day we moved back to the original room that was now clean, and the stay was comfortable. It was clear the front desk night verse days shifts were frustrated with each other.

Worry-free during these Covid times. Clean. Staff were helpful and you could tell the Hotel was really trying to do what they could to make everyone comfortable.

The staff I got to encounter were all very friendly, and genuinely people-oriented. They shared in conversation and laughter with others checking in and then with me when it was my turn. The room was very clean and well prepared for my arrival, and on the floor that I requested. I had a great stay!

Desk clerk at check in not friendly or welcoming at all. Room was ok but not worth the $$. Sack breakfast was ugh but morning clerk was at least friendly. TV didn’t work—found that a cable was unplugged. When we left, manager was standing by desk w no mask and ignored us; night clerk was just coming in w no mask and also ignored us. Stayed at HIE in Odessa a couple of previous nights and what a difference!! HI should have equal standards.

We found a death spider and another dead bug in the room. It seems the room was not recently checked by staff maybe because of low occupation

No one cleaned my room the next morning, the grab and go breakfast was mediocre, and the room stayed hot. Would not recommend

Very nice clean room. Staff was friendly. Would stay with Holiday inn Express again.

One of the beds frame was broken so anytime you turned on the bed, sat down or moved the bed make a loud s sound. Also when next room turned on shower it was very loud in room