2/10 Huono
29. joulukuuta 2024
Miracle Springs is a health hazard. Go @ ur risk
WORST stay. Family and I stayed in room 125 - 2 king suite w/kitchenette. Checked in Monday 12/23/2024 around 7:30pm, super easy with the older gentleman with white hair. I didn't catch his name, but he was extremely nice and helpful. Pools were supposed to be hot, but nope, they were not. They were warm at best. 4 adults in our room. NO/ZERO hot water in the shower, but hot water came out in the sink. I called the front desk daily to turn the hot water ON, Around 6am Tuesday 12/24/2024 my mom tried to take a shower after she went to the pools. Again NO HOT WATER. I called the front the desk at 6:05am, the girl I spoke with was EXTREMELY RUDE. Said she'd call engineering to turn the hot water on. 15 min later, still no hot water. I called front desk again and asked if someone could come take a look. They sent Jose, who took over an hour to get to us. He came to our door & showed me some app on his phone, said someone kept turning our hot water off. Turns on the hot water then leaves. Hot water comes back on at 10am for 15 min. I then go to housekeeping which is right next door to us. I asked for additional towels & some older lady with white & grey hair in black glasses said we had to give her our old towels before she could give us new ones. ONE TOWEL PER PERSON PER STAY. Gross, but fine. So every time we used a towel, we asked for new ones. Martin the maintenance guy was super helpful & the little Latino man who came with Jose was GREAT!! Jose sucked.
Karen
Karen, 4 yön matka perheen kanssa
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