Mixed experience at Hotel Barcelona Universal.
Prior to arrival, I sent three emails (two directly, one via Hotels.com) and only received one reply. The toilet didn't flush properly, and the bath-to-shower lever was broken. The TV remote had no back, and instead of replacing it, staff just changed the batteries. The in-room safe was locked on arrival and didn’t work properly even after staff intervention. The €16 continental breakfast felt overpriced, and Hotels.com offered it at €32 despite a solo booking. No non-slip bath mat—potential safety issue—and only wooden stirrers, no spoons, for drinks. The bathroom had a musty smell when the door was closed overnight, likely due to no window. Inside courtyard rooms are quieter but lack natural light, and open windows let in midges and cockroaches. One of three lifts was out of order. The minibar was very pricey. I was charged a €100 deposit and €6.25 per night tax (still not refunded). No English channels except Sky News. Some photos revealed holes in the bathroom—unsettling in today's climate. No instructions provided for Wi-Fi, air-con, or the safe. That said, housekeeping was excellent and prompt. The rooftop bar staff and the young man near the lift were friendly and welcoming. These issues are mostly minor but fixing them would greatly improve the stay for future guests.
