The only stars go to the front-desk, restaurant/bar and house-keeping team who are true hoteliers and do their best to make guests comfortable with few if any tools.
This is a poorly micro-managed hotel chain from the very top to the point that the first night we arrived the electricity was gone, we asked to move hotels, without light we couldn't shower or plug my medical machine to sleep with.. we were denied refund or anything on the basis of "it is beyond our control". I agreed with the front agent but said it is also not the fault of the guest who paid in full for a room with electricity... didn't mean anything, no water in the room and not a functioning fridge due to electric failure in the whole building, so I asked for a bottle of water, got told they sell it at $3.2 for a 300ml one. That's when I understood, no matter what the hotel staff does to help guests, the upper management of this chain is just a horrid money grabber with absolutely no understanding of hospitality.
Will never stay at another hotel in this brand, they are an obscure unknown brand and as far as they treat guests like this in dilapidated properties where they should rather be far more proactive in order to retain biz, they will remain a dungeon struggling to make budget, they just don't deserve better, the staff here needs to look elsewhere for a true career in hotels.
I worked in hotel management for 15 years myself and never saw such irresponsible attitude even from 1 star beach motels.