4/10 Kohtalainen
15. helmikuuta 2025
Very poor VFM. Underwhelming experience.
Our high expectations for this place, following the widely reported £20m refurb in 2023, were dashed sadly.
No room in the customer car park on arrival. Offered a complimentary rum punch that had never had a sniff of the rum bottle.
Annex room was small & unremarkable.
Room condition was fine except that both bedside lights needed new bulbs, the hairdryer was missing and there were hairs on the shower wall. Eugh. Contacting reception to rectify these issues was not straightforward.
Spa facilities were good.
Bar service: inattentive but friendly.
Dinner: waited almost an hour for starters. Then they brought out the wrong main course. To Mark's credit he immediately removed the wine from our bill by way of an apology and managed to get the correct main course served more quickly than expected. Food was good. Served the wrong red wine.
Breakfast: chaotic service. Was brought the wrong order 3 times while other tables around us waited endlessly for theirs. Asked for a flat white coffee and it was made clear by the waitress that this was an awkward request "because we're very busy". Eventually she brought a cappuccino. Hmm.
The toast we ordered never appeared. Staff are mostly friendly and well intentioned but seem disorganised and insufficiently well trained.
On checkout they didn't bother to ask about our stay or experience. I asked for the GM's name which didn't even provoke the question of why I wanted it.
We spent £440 for this 1 night stay including dinner. Won't be back.
Angus
Angus, 1 yön matka
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