Despite the website's promotion of exclusive adults-only amenities, these policies were not enforced. Not once not anywhere. Expecting tranquility and serinity as their webstie said but instead encountered constant noise from children in every supposed adults-only area, including the pool, beach, and restaurant. Not just one child but up to 15 kids in the adult pools and hottub and every single day. The adult only beach area, same thing, every single day there were families using the adult only cabanas and beach area.
Hot water issues plagued our stay, making the jetted tub unusable. Room changes didn’t improve things, as we were relocated to a less desirable room with a noisy family next door. Services like in-room snacks and drinks were inconsistent, and staff lacked clear communication regarding activities like yoga.
While the food was excellent, the adults-only restaurant regularly allowed children too, undermining its purpose.
Attempts to address these issues with management led to partial compensation, but it doesn’t make up for our wasted vacation days and it was not ENOUGH compensation. I have emailed both the resort and the head quarters about 3 times with ZERO response.
Overall, the resort is a wonder place for a family destination but I would caution any one looking for an Adult only holiday to stay away.