Best Western Plus St. Simons

The front desk service was great. Everyone was professional and nice. Parking was easily available. The hit tub was clean and still open which was a major plus. The only drawback was the room smelled like a wet dog had been in the room. Overall it was a great stay and I would recommend this Hotel to anyone.

The staff and property are nothing less than stellar, this is the only place for me at st simons island

This hotel was below average for me. The bathroom door was a barndoor slide style and would not stay closed. we had to put a bar of soap underneath it to keep it closed because there wasn't even a lock. Secondly, there was no microwave in the room and we had our baby granddaughter with us and had to go all the way back to the office area to warm her milk. Thirdly, the ice maker was broken. For the price charged, these things are unacceptable. The staff was pleasant so that was a plus.

The pool is definitely great and unique, but the elevator was broken, the ice machine, and the bathroom in the lobby was out of order. The drive up Breakfast was a muffin and old granola bar. Our rooms air conditioner smelled so bad we could hardly run it. Moldy smell.

Great stay and location. Easy check-in. Hotel was clean.

Outside of property is beautiful. Great location. That said, the rooms are a little tired. New carpet and take care of some deferred maintenance would be nice.

Not very clean. Bed was uneven and not that comfortable. Bathroom door was broken. Place smelled musty

Location was great and where we wanted. Unfortunately the room was not so great. The door felt like it wasn’t secured and that anyone can push it in. The room had mold everywhere. From the ac unit to the vent in the bathroom, to the picture on the wall, blinds and much more. What’s worse is when it came time to check out they gave me a bill for 90 dollars but charged my card 121 dollars.

I am disabled and when we got to the hotel our room was on the second floor. Normally that’s not a problem because we always make sure the hotels we stay at have elevators. The elevator at this hotel was not working and no first floor rooms available. Ruined our vacation. After an a 1/2 hour on the phone with Hotels.com, they only offered us a $25 voucher and could not rebook us at new hotel, only give us a refund that would take up to 7 days. Since we did not have money to rebook with our money on hold, we started our 4 hour drive back home at 9 pm. Very, very disappointed with the hotel and Hotels.com.