Holiday Inn Express Hotel & Suites Idaho Falls

We had a one night stay with kids. The front desk person who checked us in was beyond great and helpful. The parking lot was plowed for snow. We took advantage of the pool and hot tub. Everything was clean looking on the surface, that is until a child's toy fell under the bed. There was garbage and dust bunnies under both beds. There are only a few inches of overhang that is "under" the bed. It seems unlikely the cleaning staff has looked under there in months. Gross. The bathroom was a little dated and showed some wear and tear. The pillows were comfy, the bed was bearable. Overall, the family had a good trip. Just don't look too closely.

Smelled very much like cigarette smoke!!!

The management and staff are really the exception. Upon arrival at 2:30 p.m., my room, a suite, had not been cleaned and would not be ready for approx 1 hour. We were willing to wait but the gentlemen at the desk immediately found a deluxe suite and assigned that room to us. Since my wife and I were there for my medical problem, the staff made the trip much more enjoyable. Yhank you!

It's clean . I like the lady who checked-in . She specified they have breakfast with a smile . When I stopped for breakfast , there is other lady who is serving she is not welcoming. I felt little embarrassing for asking what I want

The suites are great!! It was so roomie for my family of 5. We are all very tall and we felt so comfortable with the room. beds are SO GREAT!! Only thing we didn't like is they do not clean it while you are staying because of Covid, which is fine, just a pain getting enough towels for each day. The worst was not having the garbages emptied. We ate in our room and the garbage cans were small so we left a mess for them at the end to clean up. I felt bad.

Front desk staff very slow. Maintenance man came to help but served flight crew ahead of me but they arrived after me.

The staff was wonderful. The room and hotel very clean. was disappointed with the overall look of the furnishings, looked old and outdated. TV programming not very good. Very outdated remote, scotch tape holding in batteries, no guide, menu or info buttons. The breakfast offered each day very good. The cookies every evening also very good.

Very good all the times we have stayed there all always very clean and complete service from the staff on down to the cleaning staff

It was like staying in a super 8

I didn't like their shampoos and soaps. And there needs to be a bathroom in the pool area.