Bad service upon arrival, it felt like we were an inconvenience for them ( morning staff) only. Room was awful, air conditioning was not working, no one around to fix it(8 hours to find out we had to change buildings after a hot day of exploring. Afternoon staff was great in trying to help us. Room was awful, dirty, smells, mold.
We have been to Venice 3 times now by far worst experience.
Pictures of hotel on hotels. com are so far from the truth!
Then trying to reach some for a refund was impossible!