Novotel Zurich City West

All is good

when we entered our room, we were hit with a terrible stench. it was too late in the evening to do anything about it, and after a while, your nose adjusts to it, so we spent the first night there. the next morning i alerted the staff about this, and was very impressed with tobias (the manager)’s response. he quickly asked room service to check out the smell and assigned us to a new room on a renovated floor. he did all of this very professionally in just a few minutes and even offered to help us move our luggage. the new room was on the 3rd floor, which is apparently renovated and didn’t have the smell. overall this hotel is not 4 stars, probably 3 stars is fair. the hallways tend to have some wrappers, crumbs, etc strewn all over that don’t seem to get cleaned for a while. the hotel seems to see a lot of traffic. the location is in a business park, but there are actually some restaurants nearby and the area seems fairly lively. there was loud music playing well into the night which was audible if your room faces the main street, so beware.

Nice family room. Easy to reach by tram. Even though in an industrial/business district, there are some decent restaurants nearby. Indoor pool was refreshing but water was a little cool, given that it lacked special features or adjacent Jacuzzi.

Comfort