It's not my intention to "throw anyone under the bus", but there was a lack of staff knowledge and training that should be addressed. After arriving in our room and settling in, we noticed the heat/air unit was not putting out warm air though we had turned the heat up from the default of 70. I looked over the thermostat and the heat/air unit to see if there was anything obviously wrong or if we had failed to set the thermostat correctly. After an hour+ we contacted the front desk and the person on duty came up to check it. After doing essentially the same things we had already done she said she did not know how to fix it. She offered us no alternatives to remaining in the cold room. As she was leaving my wife asked for additional blankets. She left to get the blankets and returned shortly with them. After she left we wondered why she hadn't offered to move us to another room. We called the front desk and asked if she could move us, and we were eventually moved to another room. I think an experienced manager would have had those options immediately come to mind and we would not have had to suggest the remedies to the problem.