10/10 Poikkeuksellisen hyvä
17. helmikuuta 2025
Nice, clean, and super friendly!
While my stay started off rocky due to hotels.com messing up my reservation, it ended up being a very nice trip.
It started when I arrived at the hotel and was informed that i was only booked for one room instead of 2. I showed them my confirmation showing that i did indeed have 2 rooms forn2 nights. They informed me that something was booked incorrectly on Hotels.com's end, and that if id already paid through them, that i was goong to need to contact them. After contacting them, we found out that they had booked one room for the correct date and the other for September. The guy at the counter was super helpful and was able to arrange for them to cancel my stay in September and even called the manger and asked if they could honor the rate for the booking date instead of the current rate, which was $30 cheaper a night. She agreed and we were all sorted out. The rest of the stay was awesome. The breakfast was delicious and well maintained for the entirety of the serving time. The whole hotel was clean and very cozy. It was located in a good location with good access to restaurants and activities like bowling and miniature golf. The entire staff was friendly and seemed to genuinely want to make sure we were having a good stay. I will most definitely be staying in this hotel for any future visits to Ottawa, and i would recommend it to others as well. Thank you for an amazing stay!
Brett
Brett, 2 yön matka perheen kanssa
Tarkistettu Hotels.com-asiakasarvostelu
