2/10 Huono
20.4.2025
Extremely disappointing stay from start to finish.
Upon arrival, our room was in poor condition—dusty, with a strong odor. The bed was broken, the ceiling had water damage, curtains were torn, the carpet was stained, and there was visible mold in the bathroom. There was no way to maintain a consistent temperature. When I asked about the smell, a staff member casually said the entire sixth floor has an ongoing odor problem.
Only a few staff—Carl, Fitzgerald, and Mike—were kind and helpful. Unfortunately, most were not. Deion didn’t look up from what he was watching on the computer while eating at the front desk, then scolded me for not knowing where to get ice. Patrick was similarly dismissive, reminding me I booked through a third-party—as if that excused the poor service. I explained again that I tried to book direct, but the website kept failing.
I called the hotel on March 6, 2025, hoping to book by phone. The receiver was picked up and laid on the counter for over 15 minutes while staff chatted. The phone rang multiple times, and no one greeted me or the other callers. Eventually, someone picked up, briefly spoke, then put me on hold again before telling me to call back. I had no choice but to use a third-party.
Should I have booked elsewhere? Absolutely. But this was a special trip—eight friends from across the U.S. celebrating a birthday—and we all agreed to stay at Planters Inn. None of us would return.
This experience was frustrating, disorganized, and far below expectations. I would not recommend staying here.
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