We booked hotel from hotels.com and were promised an economy room with balcony, when we got there we noticed that there is no such thing. Luckily i had printed out the reservation, which showed the fact that there was supposed to be a balcony, and we were immediately upgraded to room with balcony. The rating is done based on this standard room with balcony, never ever book a economy room, cause that was just awful. The whole first floor smelled horrible, due to fact that you are allowed to smoke in those rooms, and oh boy the whole floor smelled bad. The room was so outdated with a floor that im pretty sure was covered in mold. The bathroom had been updated. However, after the first shock, and upgrade we got a much nicer standard room which clearly had gone thru the whole renovation, was clean and nice. Too bright lights on balcony, which can not be turned off ruined the atmosphere on balcony. Hotels best area is on its roof, where really nice pool area and restaurant is. Prices are very good, and offers some nice snacks and drinks during the day, and amazing cocktails and food during evening. Breakfast is better than ok, but nothing special, and the cafeteria downstairs is nice. Hotels location is perfect! next to museum and buss stop to Knossos is in front of the hotel. Id say a very nice stay, but just be sure not to book an economy room.