Roger was cery nice and down to earth, but there was a miscommunication with Expedia about our pets, and he wasnt expecting to use a pet room - if traveling with pets, be sure to reach out separately to check. He opened up the other building for us amd set up the room, but you could tell it was a bit dirty (hair and dust and a smokey smell on the towels). He had a few issues getting the heat working so he got us a space heater and offered us a separate room if we wanted to move. He did have some issues with a leak down the hall. Which added to some noise as he cleaned up, but he was really great about letting us know whar was going on. We appreciated his flexibility and kindness, but kind of wish we could have stayed in the prepared room.