6/10 Hyvä
26. joulukuuta 2024
Clean hotel, service needs work.
The hotel was clean overall. The buffet breakfast was $20 per adult, $17 per child. A minor inconvenience was that the ice machine on our floor was broken so we had to use the machine on another level. A major inconvenience was that the door lock’s battery died on the actual door, rendering our room keys useless. So anytime we wanted to leave them room, someone had to stay behind to make sure we weren’t locked out. The times we went to the front desk for help, the same miscommunication kept occurring with the staff. We’d wait in front of our door for about 15-20 minutes and watch a maintenance person wave their key over the door lock only to realize the battery was dead. Getting into our room took longer than it should have. I would’ve been more understanding had it just been my husband and I, but we had our children with us. They offered a complimentary breakfast the morning we were leaving at around 10:30 am only to find out that the kitchen closed at 10:00 am. The vouchers were useless. We will not be staying here next time.
Giovanna
Giovanna, 3 yön matka perheen kanssa
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