Only positive thing in this hotel was the location - easy to arrive, even easier to depart. But, the staff is not aware of what customer service is - I knew the malaysian ain’t the friendliest in Asia, but these guys could still drop the bar (especially this dude Sahrum at the reception). The rate was higher that Hilton in Chow Kit, but the room was hot, AC was noisy af and the bed was the hardest thing I’ve ever laid myself on. This hotel has mos def nothing to do with the term Royal.