Holiday Inn Express Indianapolis South

OUR STAY WAS GREAT- WE FLEW IN FROM TAMPA TO HANDLE SOME FAMILY BUSINESS- THE ROOM WAS CLEAN ADN READY AND THE STAFF WAS GREAT-

My stay was ok; I understand that becomes of covid-19 room service was limited. I choosed this chain because they are usuaully good with comfort and cleanliness. The reason for the low score is covid restrictions, and does not reflect the total of the hotel.

The rooms are smaller than pics make em look. Never received my toddler bed, which was on my reservation. Phone wasn't connected right, random people walked into our room at night and our keys were deactivated twice. Pool was closed when it was online that it was open, only reason I booked there in the 1st place.

Despite signage about mask wearing, and some obvious changes in response to health concerns (replacing breakfast bar with grab and go bags, plexiglass shielding at the desk), none of the staff I saw were EVER wearing a mask. Beginning with the front desk and including room cleaners and other maintenance staff. Deeply unnerving, and possibly illegal (depending on local regs).

Very clean and comfortable. Would stay again.

The property seemed old and was being upgraded. The faucet was loose and the the tub was moderately clean. The staff was very unattentively. The evening person was not very familiar with the facility and the morning staff was absent. It appeared to be a maintenance person that checked us out, no one was on the counter and I had to call out to get someone to attend to us. Not the usual customer service that I have come to expect at the Holiday Inn.

The sheets we're stained and I found a needle syringe on the top of my headboard, and there wasn't any shampoo conditioner or body wash to take a shower with. I was switched to a different room which had stained sheets.

Remodeled rooms. Rooms very clean. No room service though ( we stayed 3 days). Also, no breakfast service at all.

Everything was fine and the room was clean. The staff was friendly and the facilities were clean.

Room was nice, King with a foldout sofa. But, coffee maker was missing. No bedding for the pull out in the room. Requested extra shower towels and all they had were small pool towels. Bathroom door and wall was damaged, looked like a dog was scratching to get out. Ice machine on 3rd floor extremely noisy. Breakfast was closed at 9am, seems early to me.