Holiday Inn Express Indianapolis South - Indianapolis

I told the clerk at the desk I had already paid for my room through Hotels.com, I wake up the next morning and had a note saying they charged me $92 for the room. Had to call the office to have the charge removed from account, luckily I had enough money in my account to cover it. The room was very clean but old and dated (probably hasn't been updated since early 90s) Bathroom was large and nice, shower head had 3 settings and all were too strong and you couldn't turn the pressure down. Neighborhood was nice but all night motorcycles were up and down the road revving their engines up, vehicles with loud exhaust also done the same all night. Bed was very stiff almost as if I was sleeping directly on the box springs. I travel alot and this washould definitely my worse stay for a room at over $100/night.

The pool had too much chlorine in it. Asked for early check in and they said ok but when we got there they made us wait over 2 hours in the lobby for our rooms, Beds very comfortable and Breakfast is amazing. wifi good

The people at the desk was very helpful with getting directions and phone number to a restaurant we wanted to go to in Indianapolis.

ice machine was so loud, I couldn't sleep. Precharged $110.00 for charges that we might have. This was after the room was prepaid. We would like to know when we will get our $110.00 back into our Visa account. We are Seniors and came to Indianapolis for a funeral. We didn't even charge a movie on the TV.

I cant believe that this qualifies for a Holiday Inn Express. Too many issues to list but here are a few: 1.AC didn't work (It was colder outside then it was in my room) 2.Hotel was old and smelled 3.Staff would rather play on their phones then offer good service