4/10 Kohtalainen
21.7.2025
Not very clean
The layout of the room was great as it was two bedrooms with a galley kitchen. However, it appears that they didn’t clean past the bathroom and the kitchen. The beds were made, but they were missing mattress protectors, and missing a bunch of pillowcases. Additionally, while we were eating, we noticed some cockroaches and when we went to chase the cockroaches to kill them. We noticed that they hadn’t cleaned under the sofa or the chair and that the sofa and the chair had cigarette ash on them. They also hadn’t cleaned under the sofa or the chair we found toys, lots of dust, it was just not good. When we spoke to them they informed us that one of their cleaning crew had quit and that they were short staffed, and while I sympathize when we asked for additional pillowcases or slip covers or something, they didn’t have any. When we tried to speak to management the next day, we were informed that they weren’t onsite but would be there later and would give us a call. We gave them photos of everything that we found and we never received a call from management. I could tell that the staff were trying, but had not been given the resources nor the training to assist, which does put this on management.
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