The room was dirty, had 1 lamp worth the light bulb hanging off it and a broken lamp shade, another lamp flashed on and off. There was goat on the pillow case, the ceiling was sagging due to water damage, it smelled musty, there were urine stains around the toilet, the toilet paper was damp, there was damage to the walls. It was horrible. Manager did refund money without problem. Is happened between 11:20 pm and 12:30 am. Couldn’t get booking of my account and second Hotels.com agent did not know how to help me find another room. Tried calling more hotels, but my card was blocked for hotels reservations. Finally got a room at 2:30 by drinking up to hotels on I40 and seeing if they had rooms. Was HORRIBLE. Wish agents would escalate problems when they don’t know what to do.