6/10 Hyvä
24. maaliskuuta 2025
Hotel is very historical. The service at the restaurant is amazing. The live piano in the lobby- extremely nice touch. However our room felt very “unloved” and unkept. Cheap bedding and uncomfortable small pillows. Peeling wallpapers here and here ( not a major issue but noticeable ) Shower was renovated but bathroom had moisture stains on the ceiling.
Housekeeping: Mirror had fingerprints and shower floor had hair upon check in. Hairdryer was old, nasty ( human hair and wax/ dirt all over the it), and broken ( they replaced it promptly upon request) We had 1 robe for 2 people. Were we supposed to share?
Our room was cleaned once during the 3 day stay after we called the front desk for fresh towels. I don’t know if we missed a memo somewhere that you need to ask for service every time.
Overall - disappointing experience
Natalia
Natalia, 3 yön matka
Tarkistettu Hotels.com-asiakasarvostelu