2/10 Huono
23.6.2025
Niece Graduation Trip Ruined
My family and I drove down from Greenville, NC and was staying there for my daughters graduation party weekend. Once my self and my sister and children arrived, the receptionist said that they couldn't find our reservation. After asking more questions, he told us that since we didn't come right at 3pm(we walked in at 4:40pm) that our room was canceled. He also said that they run our cards at 4pm and since no money was taken off the cards that he gave our rooms away. We asked why he didn't call us and let us know, because since we were traveling, our cards were locked and that we had plans to pay in cash. He said it wasn't his job to call and notify. Then said he would callus around 5:45/6p, if he had anyone cancel. Then I asked in 40 mins our rooms were booked and sold. He said no that they had over booked for the weekend and since we were not in the hotel he had given our rooms away. He also stated that we could ride around and look for another hotel. We picked this hotel because it was 7 mins away from the graduation party and explained that to him. He was persistent that he had nothing to offer my sister and myself and that we could ride around and look for a open hotel. Needless to say we had to ride around Charleston for over a hour to look for a hotel for our family. Extremely unprofessional and disheartening. He also never called us.
Charniece
Charniece, 2 yön matka perheen kanssa
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