Best Western Brentwood

We were extremely disappointed in our stay at this hotel. They are doing some major renovations but nothing on their website indicated that at all. Upon checking in the lady at the front desk was pleasant but indicated that we would just have to do our best to find parking. In front of our unit there was a construction container and two trailers, which left only three spots for parking. The container was overflowing with trash and debri. We had to walk around trash everywhere. The hallway leading to our room did not look like it had been vacuumed in weeks. It was absolutely disgusting and smelled awful. Thank goodness our room had been somewhat cleaned or we would have left immediately. The unit was okay, nothing great. I hope they are planning on renovating it soon. It appears to be an old apartment so the space is nice but the finishing are minimal...small love seat and a small chair were the only places to sit in a room that sleeps 4!! Breakfast the next morning was not much better. While my husband was fixing his plate the lady comes over and turns off the juice machine without even asking if he would like a glass before she shut it down....you would think customer service would be important but apparently not to this hotel. I would advise anyone to find another place to stay especially when we had friends staying down the road at the Marriott for the same price!!!!

Tv remote did not work. They tried to fix but coukd not, changed our room but could not get us in a king with sitting area as we had booked.. also bathroom was a little moldy in the tub with the faucets very loose and hard to control. Breakfast was good and area very clean.

They are remodeling the Hotel. I reserved a double queen suite. We on the first floor but had different levels of steps to get to our room. Room was clean. The furniture was old and needed to be cleaned or new furniture.

I stayed a whole week but I was very disappointed of the last 2 nights of our stay..

If you book through hotels.com they will put a double hold on your credit card for the full amount, this has never happened with other hotels. Bathroom was dirty. All drains in the room drained slow. Sheer curtains in the bedroom area with thicker curtains on a track that did not cover the entire window. Thermostat didn’t work. Breakfast was lacking. We used to live in Nashville/Brentwood area and we were surprised to experience this low quality of a hotel in the Brentwood area.