We recently stayed at the Hilton Mar Caribe and had a mixed experience.
Pros:
• The rooms are clean, modern, and well-maintained. Since the hotel is relatively new, everything feels fresh.
• The property has great beach access, making it easy to enjoy the ocean.
• There are multiple pools to choose from, which is a nice touch for relaxation.
• The staff is generally friendly and polite, providing good customer service.
Cons:
• The hotel is not allergen-friendly, particularly for those with dairy allergies or dietary restrictions. The breakfast and lunch buffets lacked dairy-free options, and staff seemed unfamiliar with what “vegan” truly means.
• One concerning example was at the pan-Asian restaurant, where Paneer Tikka (which contains cottage cheese) was marked as vegan. This raised red flags about the accuracy of allergen labeling across the hotel’s dining options.
• We found ourselves double-checking every meal, as it was evident that many staff members lacked proper training on dietary restrictions.
Recommendations:
The hotel management should prioritize staff training on allergen awareness and dietary needs. Clear and accurate labeling of menu items, both at the buffet and in restaurants, would greatly improve the experience for guests with dietary restrictions.
Overall, while the Hilton Mar Caribe has beautiful facilities and a welcoming atmosphere, its lack of allergen-friendly dining options makes it a less-than-ideal choice for those with dairy allergy
