We loved the Knickerbocker, but… (I’ll get to that in a minute). Beautiful room (the small size didn’t bother us), amazing location (a block from the Hancock building), and a wonderful restaurant that served a lovely breakfast. The staff were gracious and everything was wonderful… until we checked out. We were handed an additional bill for the “hotel fee.” Of course that should have been included in the listed cost when we reserved the room, and should have been included in the price we paid through the third party (in this case Hotels.com). We have never had this happen before. But if they had been honest and upfront about the price of the room, it is possible we may have chosen to go somewhere else. It is a sleazy way to “win” customers. But the last laugh is on the Knickerbocker, because while we loved the hotel, we will NOT be repeat customers.