2/10
We stayed in a different hotel that we booked 20 minutes after our check in time to this nightmare hotel. We left immediately because the room was trashed, the lobby was trashed, and the clerk gave me a key card to 'check out a new room' which I ventured to alone- inside was a half naked man who angrily chased me out into the hallway. I don't blame the man, he probably assumed he was in a safely locked room for the night. The clerk endangered my safety by giving me that card so carelessly and also violated that man's privacy.
Now hotels.com is not pursuing the matter because the 'manager won't answer calls'. I provided the number that was written on a note taped to the countertop there which I had exchanged a call and text message with, I'm hoping they'll try again.
Oh! And the floor was busted in multiple places, the ceiling was leaking, and there were no blankets on the bed. If you gave me 10 years, I still couldn't guess what the 'damage deposit' could be for, because there's nothing functional to start with.
The only silver lining was my incredible partner who after hearing about the man in the room came to my defense and got us out of there headed towards paradise in minutes.
Hotels.com had VERY inaccurate pictures and rating!
Alexandrea
2 yön matka