2/10 Huono
8.7.2025
I reserved a room for 4th of July firework event... back in March....
I specifically said i want a view to the river/fireworks.
I was assured I would have this multiple times leading up to July (i calld at least 3 times in the months prior and receptionist said its a good room).
That was not the case.
The day before 4th i called to confirm everything again, make sure we were good to go with river view room any extra payments, etc...and confirmed we were ok to check in at 4 on the 4th.
The receptionist was rude/ seemed cold and non confirming of a decent firework /river view. Only said "i cant guarantee you can see fireworks as we dont know where fireworks will be set off"..
I had to question her several times if we even had a river view room because she seemed to of "not heard" this question and /or disregarded /dodged question completley.
She said we were paid and good to go to check in at 4 on the 4th.
This was not the case.
I didnt know we had to pay an additional yet seperate security deposit for damages.
Maybe its my fault i didnt see this in the fine print somewhere but still i should have been told this at least once from one of the receptionost /staff members when i called multiple times.
It was evident i was cluless and I was clear with communicating how ive never reserved a hotel room and didnt understand the process.
Then the room.....
It was the worst view of a side portion of the river and park.
Room was not stocked.. i had to ask for
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