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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property
Beachfront hotel with golf course, near Coconut Island Park

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
View from room
Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Parking available
  • 24/7 front desk
  • Pool

Main amenities (12)

  • Weekly housekeeping
  • Golf course
  • On the beach
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
The price is $236
includes taxes & fees
$207 per night
Jan 11 - Jan 12

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
  • 369 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
  • 369 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Eco-friendly toiletries, hair dryer, towels

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 550 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

In-room safe, desk, free cribs/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Sofa bed
2 bedrooms
Private bathroom
  • 1142 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
  • 341 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Eco-friendly toiletries, hair dryer, towels

Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 298 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | 48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
Sofa bed
  • 742 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
  • 369 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
  • 369 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 298 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
  • 369 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 298 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 298 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Hair dryer
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 369 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 330 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Castle Hilo Hawaiian Hotel

Pool
Free parking
Free WiFi
Restaurant
8.2 out of 10, Very Good, (1101)
The price is $201
includes taxes & fees
$170 per night
Jan 10 - Jan 11
Castle Hilo Hawaiian Hotel
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About the neighborhood

Map
93 Banyan Dr, Hilo, HI, 96720

What's nearby

  • Coconut Island Park - 8 min walk - 0.7 km
  • Port of Hilo - 3 min drive - 2.3 km
  • Hilo Farmers Market - 4 min drive - 3.0 km
  • University of Hawaii at Hilo - 5 min drive - 4.4 km
  • Rainbow Falls - 8 min drive - 5.7 km

Getting around

  • Hilo Intl. Airport (ITO) - 8 min drive
  • Kona Intl. Airport (KOA) - 93 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬10 min walk
  • ‪Don's Grill - ‬3 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬17 min walk
  • ‪Waioli Lounge - ‬3 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

At Grand Naniloa Hotel Hilo - a Doubletree by Hilton, you'll have access to onsite snorkeling, surfing/body boarding, and sailing. The outdoor pool provides fun for everyone, and guests can also take advantage of a 24-hour fitness center. Ka Lihikai Restaurant serves breakfast, lunch, and dinner. There are 2 bars/lounges, a golf course, and in-room conveniences like refrigerators and microwaves. The helpful staff and location get great marks from fellow travelers.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 379 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite valet parking (USD 25 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • On the beach
  • Golfing
  • Helicopter/airplane tours
  • Kayaking
  • Canoeing
  • Sailing
  • Boat tours
  • Snorkeling
  • Surfing/body boarding
  • Fishing
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference space (11001 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Golf cart on site
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1960
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Golf course on site
  • Golf driving range on site
  • An outdoor pool
  • Golf pro shop on site
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 48-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave

More

  • Weekly housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Dining

Ka Lihikai Restaurant - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 46.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Business center/computer access
    • Fitness center access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 13 to 25 for adults, and USD 6 to 10 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Valet parking costs USD 25 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses solar energy, plus a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
State tax ID - W 50540186.01

Also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Frequently asked questions

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton offer free cancellation for a full refund?
Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Yes. Valet parking costs USD 25 per night.
What are the check-in and check-out times at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Grand Naniloa Hotel Hilo - a Doubletree by Hilton and nearby?
Have fun with onsite activities like kayaking, sailing, and rowing, and practice your swing at the golf course. Additional recreation onsite includes helicopter/airplane tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour fitness center. Grand Naniloa Hotel Hilo - a Doubletree by Hilton also has a picnic area and a garden.
Are there restaurants at or near Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
Yes, there's an onsite restaurant, Ka Lihikai Restaurant.
What's the area around Grand Naniloa Hotel Hilo - a Doubletree by Hilton like?
Grand Naniloa Hotel Hilo - a Doubletree by Hilton is in Keaukaha, a short 8-minute drive from Hilo Intl. Airport (ITO) and 8 minutes' walk from Liliuokalani Park and Gardens. Travelers love the hotel's prime location.

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very Good

Saravanan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hilo Happiness
Loved the proximity to the ocean and it's more calmer vibe on the island in general. The hotel was close to a lot of excellent tours and restaurants
Gary, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Even though location was perfect the property needs renovation. Room had small cockroaches.
Iftekhar, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

GREAT and Fantastic Hotel
Wanda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rolando, 1-night trip
Verified Hotels.com guest review

6/10 Good

Staff Not friendly, hotel in disrepair
Started my with with rude service from Grace, not so aloha of a greeting. Elevators were not working well and industrial fans all down the hallway. WiFi was unusable - sent a tech up who did not know all 3 of my devices on the correct WiFi didn’t work.
Madison, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hilo stay was amazing
Great location!
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

EMILY, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Never staying again
I booked because I had known this hotel had undergone significant renovation's. Also to my surprise was this hotel is VALET PARKING ONLY. In little old Hilo, come on Hilton READ THE ROOM. I am from Hilo and I can tell you there is not one business or hotel that mandates valet parking. I wish I had been notified about this prior to check in but had I, I probably would’ve canceled. And boy do I wish I did. It’s an obvious cash grab for a failing hotel. I had no issues with the staff they were great but the executives who are running this place are out of touch. Over all I was deeply disappointed upon getting to my room there were putty marks all over the walls and the original windows peeling all over the floor. The elevator set off a fire alarm my first morning and then was out of commission my week long stay making getting up or down a pain.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Kona hotel
Check-in was super fast and easy. Michael was very helpful in setting up the luau. The resort is beautiful surrounded by amazing flowers and tropical foliage. The pools are spacious and kept very clean. Even though the hotel is not new, it is kept very well maintained. The mantra ray night snorkeling adventure is right off the hotel, also.
Jill, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tosha, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel I have ever stayed in
Extremely disappointed. Upon arrival we were informed the room we booked 6 months prior was not available (corner king with lanai) They stated they were"downgrading"us to a double queen at the reception desk. I asked why and the receptionist said its not my fault you booked through expedia. You should have booked directly through us and said that hotels.com rents out rooms that are not available all the time and they shouldn't. I stated they should compensate us back for the downgraded room. She refused compensation in any way stating the room was nice. We were tired after flying all day and it was late. We were left with no options but to stay. So what started bad only got worse. The room is nothing like the pictures. It is dated with torn carpet. We had to step over exposed tack strip every time we walked to the bathroom. The pictures were ripped off the walls. There was mold actively blowing out of the vent. One bed was unusable as the position of the vent blew mold directly in your face. The balconies were so rusted they looked like the building should be condemned. I did not feel safe to walk out on them. Honestly I have stayed in nicer rooms that cost $49 a night and not $300+fees. No self parking, only valet but you can park on the street and walk. With the mandatory resort fees you receive two "free" drinks at the bar. My husband drank one and within minutes was vomiting. We will never stay here again.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wedding weekend bliss
Wonderful place to stay for the weekend of our wedding. Thank you for the chocolate, cookies treats and free drinks. Nice place for morning walks.
Rochelle, 3-night trip
Verified Hotels.com guest review

6/10 Good

Hotel Review
Upon arrival we were assisted by a desk clerk who we had difficulty understanding as she has a heavy oriental accent. ( returned later in the day to get a clearer understanding of the room and daily rates. Although we didn’t report it, there were these weird looking roaches (?) in the bathroom, on desk top and 1 on my bed. Photos attached. We didn’t report it because our friends had no problem in their room and we wanted to be close to their room. When we checked in we were told the hotel was totally booked and we may not be able to even be on the same floor.
Nancy, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Rainy Day Getaway
We had an amazing time from the moment we called to see if we could get an early check-in and got the blessing from Megan who gave us the go ahead to come on in as they already a room ready for us. We had a corner oceanfront room and - even on the stormy Rainy day - it was just so wonderful to sit out on the balcony enjoying the view. We were so relaxed and it was just a dream getaway. We definitely intend to stay at The Grand Naniloa anytime we stay in Hilo in the future.
Kyle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

sara, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

Can't wait to come back for a three-peat stay.
This was my second time staying at the Grand Naniloa Hotel and it was better than the first time (thought the first time was great too!). Front Desk Associate Aisha was very nice and kind to me. I mentioned in passing I was there for the Honoka`a Renaissance Festival, but unfortunately traveling solo since my spouse was currently deployed. She was nice enough to go ABC (Above and Beyond the Call) to accommodate my (impromptu) room preference request. PM Bartenders "Great" Scott and Robert - my first night there, I made friends at the bar with a gaggle of people (we were kind of loud and cracking jokes) but "Great" Scott and Robert were so friendly, provided great service and made us all feel like friends at the end of the night. For being a solo traveler, I did not feel alone. Mahalo!
Kaiulani, 2-night trip
Verified Hotels.com guest review

6/10 Good

Jin, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Customer Service on Point - Dblck room location
From valet through check-in, the customer service is beyond amazing. Unfortunately, my great deal was in a wing yet to be rehabbed. The huge gaps around the door and its frame was amazing - a nightlight and a major fire hazard in one.
Amy, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Carl, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carl, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Property is undergoing much needed renovation. But overall the service is good.
Rohan, 2-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel is absolutely awful I have no idea why Hilton wants to add their name to this disgusting property. I think Paris should tour this property im sure she would be thoroughly disgusted. Its old dirty definitely not a 4 star as they represent I would barely give it 2 stars. Stay away!
Dana, 3-night trip
Verified Hotels.com guest review