The staff attitude was mixed. Upon arrival, Brittany asked me tersley, "How can I help you?", an odd question given I had luggage in tow and was obviously a guest. I expected a more polite question, such as, "welcome to Marriott, how can I help you," with a smile. Her next question was an accusatory, "Why are you here?" My initial silent response was "none of your business," but I held my tongue and replied "business." (I won't disclose my true purpose.) In short, she was rude and inhospitable, something that shocked me, especially given I expected more from a Louisville and Marriott representative. As far as accommodations, room service extends to cleaning and towel changing only. You are on your own for bed making. Compared to Holiday Inn Express, this hotel is a far second insofar as the rooms (they are dated) and I do not recommend it if you are traveling. I will never stay there again. On the plus side, the area is nice and there are many other hotels nearby, including Holiday Inn Express, which I recommend.