AC Hotel Cuzco by Marriott

Good location good service and staff room is good size.

My coworker’s cellphone and wallet was stolen from her purse on the lobby bar. We couldn’t find any security guard when this happened. Felt very insecure after 11pm as there is no one to guard. And anyone from the outside can go inside the hotel to any floor without a key card.

The only complain is about my door lock. It broke down and no chance to repair it during weekend. So I had to go with bellboy keys everytime I wanted to go to my room.

Very excellent services and kindness.

I had numerous issues while staying at this hotel. 1- I emailed the hotel 4-5 days before my stay to add my Marriott number to my file, and put in a request for an early check-in if possible. Not only did they never reply, but my number was never added to my file. In fact, when I checked in they said they would add it to my file, but it was not until after checking out, that I realized it was never added. 2- As well, without notice, the water went out in the hotel for hours, which meant I had to go to work post gym, no shower. There is no excuse for this, and there was no attempt at an apology made. 3- When I left the hotel, a staff member brought my bag to a taxi, not by a taxi stand but in front of the hotel. I saw him receive some money from the taxi driver in a handshake. The taxi driver (lic 01804) then took me on a long drive, in the opposite direction that I was heading. I don't if the bell boys get a little kickback from a taxi driver, but a trip that was double the length of time making me late for a meeting, and double the cost was unacceptable. There certainly were some lovely staff I met as well, but overall, I would not recommend this hotel to anyone.