After researched and reviewed tons of hotels and guesthouses from different booking engines, we decided to choose here due to the high rating in guest comments. Our journey from Penang to the city went well without hassle until we arrived. We arrived earlier than expected and the lobby was locked without anybody. Neither the bell nor the phone nor email is answered truly frustrated. It given us a doubt if we were cheated by the booking. After waited half an hour, we had to leave and look for a cafe to settle down as the hallway is very narrow with the people at the neighbourhood watching making us uneasy. We received an apology reply from the hotel and picked us up back to the hotel to check in. Despite we appreciate the gesture to recover, I would recommend to double confirm with the hotel to make sure the lobby is manned within your arrival day to avoid unnecessary stress. Apart from the standard amenities, all our special requests were accommodated eg. ironing facility, universal adaptor, 2 double room next to each other, etc. if you are looking for a comfortable bedding, nice shower after a long day walk, a little entertainment at night with free Netflix, this place is worth the price we paid for. Particularly highlight the quality of the coffee which was amazing but the mugs were not cleaned the next day cleaning for my brother’s room. Be cautious as I had an accident on the last day hitting my right eye at the sharp edge of hook in the room that end my trip at Hatyai:(