Drove 1000 miles for a family vacation, only to be lied to at the front desk about the suite we booked 8 months prior. The new owners moved into the suite & hoarded it with their belongings. Our room was dirty, was missing blankets on all 4beds, TV had lines across it, internet wouldn't connect, toilets kept backing up - and guess what - no maintenance on duty so you are handed a plunger! They do not maintain the property in anyway, there was so much dust on everything, as well as mouse/rat droppings behind the furniture. The clocks, lights, and mini fridges did not work. My children's feet were black after being in the room for less than 45 minutes, the elevator was boarded up, owners stalked us and accused us of things we weren't doing, made us so uncomfortable we checked out a day early. Owner would not provide my cash deposit back and had to get into a heated argument about it, makes verbal agreements at check out that he blatantly LIES about. When we called the local police to report the theft, we were told that this happens all the time at this hotel, and it has went downhill ever since these people purchased it. On duty officer stated everything that was told to us about a fire marshall being there in the morning was a lie, and that specific officer was at the hotel to evict another room that day, and not a word was mentioned about me and my "bad" family.
Owners use the room deposits as a way to make money.