DoubleTree Suites by Hilton Hotel Boston - Cambridge

I'll preface this review by stating I tend to love Hiltons. The room, the pool, the staff was great. The exception to all this was I was charged a $50 security deposit - new and not mentioned before, but okay. The real zinger was an account hold of double the cost on my credit card for days - even after the actual payment was cleared. This even affected my credit score. When I called Hilton, I was initially told to call back. Then a supervisor admitted this had been happening to other customers, and said he would email me once he reached accounting. Then no response. This is really egregious business practice and there was little effort to remedy it or even apologize. I wouldn't recommend this hotel, perhaps Hilton in general now, given the above.

We were pleasantly surprised to have a beautiful, spacious room with a view of the Charles River! The hotel was new, nicely and well maintained/decorated, with a very nice staff to assist with any requests. Easy walk to sites in Cambridge/Harvard. The shuttle was a major bonus, which aided in getting us to historic Harvard Square and Copley Square throughout our stay. Would highly recommend this hotel. Would definitely return next time we are visiting the Boston area.

The hotel room was comfortable, but the in-room HVAC was LOUD! Parking is $$$! The kids enjoyed the pool. Loved the view!

Very good room and suite setting. Gym is small but good equipment. Lots of plugs everywhere for electronics and chargers. Two TVs which is nice. Shuttle service helpful since location on the drive not convenient to public transportation.

The hotel was very difficult to access by driving, as the location and entrance is not as clear as it could be. The hotel itself is fine, as is the food, which was very good. However, I was shocked and disappointed by the whopping $45 per day parking charge! That is unfair and I will not stay there again unless they offer free parking or much-reduced rate for guests.