2/10 Huono
22.5.2025
NOT WORTH IT
Hands down the worst hotel surprise ever. I checked in after a lost bag at airport. On arrival there was a printed notice on the desk that showed a little wear (it was not freshly printed) indicating the AC was out. I was offered to find a new hotel but it was 1030p and I was exhausted, plus they had windows that cracked open and I said that was fine. The young lady checking me in seemed tired but was kind and offered me a bag of toiletries. I slept well and the room was quite clean, and the hotel was quite likely as it was not packed. The next morning there was no hot water. I went down to the desk where there was one gentleman who also seemed tired, handling 4+ guests all in various states of pissed off over the same issue. He issued me a new key card and when I went to the new room, another man was inside of it who I recognized from the front desk. We both went back down and a lady at the desk asked how she could help me. I said “you gave me the key to a room already occupied.” She said “I didn’t give you anything.” While she was correct I was not in the mood. They did offer me a refund and said someone was out to check on the HVAC. I went to the conference and when I returned there was still no hot water. I then requested a refund which was granted through Expedia after another 30 min of hassle and waiting, and being told they were offering a new room because the hot water was back on (it was not). I ended up walking up the street in spitting 50 degree rain.
Libertad
Libertad, 3 yön liikematka
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