Comfort Inn & Suites Harrisburg - Hershey West

New hotel, everything was nice and new. Very happy with the room and staff. Very close to shopping and food.

I’m not sure if the cast of Riverdance checked in directly above me but the noise coming through what must be paper-thin walls and ceilings was obnoxious - late into the night and again early morning. Just awful. Had to change rooms due to mechanical issues in bathroom, second room was not an upgrade by any means. No counter in bathroom to place anything? Really? Had to keep shaving kit on the floor. You get what you pay for but this stay was NOT worth even a discount rate. Spend the extra money and stay somewhere else.

fire alarm went off at 3 a. m. requiring evacuation. Your sprinkler system, or boiler room heater, depending on the source of info, activated the alarm. IT ALSO WENT OFF TWICE MORE during the night. Very unsatisfactory state of your equipment caused a very poor night's sleep in your establishment.

This was the second time we stayed in this location. The check in process was much better this time (staff were still learning the new system when we first stayed here). The heat and cooling in the room worked wonderfully. The beds and pillows are comfortable and the room appeared clean. The stay was quiet and the room met all our needs. The staff who worked the breakfast was especially friendly and helpful. She is definitely a good customer service person. Since we stayed multiple nights, some variety with the breakfast offerings would have been appreciated. The only negative of the entire stay was that the water temperature for the shower was just barely warm. When we had younger children, this would have been a great temperature but a bit too cold for comfortable showers with older kids or adults.

The whole experience was great. The staff was very friendly. The room was clean, the beds as well as pillows were very comfortable. The extra best part was the breakfast was also great. The experience was over all great for a last minute stay

The way we were treated by the manager or whoever she was was unforgivable. She lied and statements she made to us were not the way someone should ever talk to a guest! It was so bad I filed a formal complaint against her. We ended up going to another hotel for the night.

Very good deal, clean, newly renovated hotel. Very friendly and helpful staff!

Not a bad place - pretty clean but could have used a little more attention to the bathroom, some spider webs and hair in corners. I had to ask for TP because no extra rolls in the bathroom even after we were there 1 night already and they straightened up. We only had breakfast one night because we were very busy. It was more reasonable than other hotels in area. Staff was friendly. I would stay again.

Nice comfortable place to stay, with a convenient location

Very nice hotel. We were passing through on our way to Williamsport. It was clean, quiet and had a good breakfast. The pool was tiny so we did not use it, but other than that it was a great place.