Outrigger Reef Waikiki Beach Resort

Hotel location is great. Beach is very rocky. Room view was amazing! Housekeeper, Lily, was great. In fact, everyone working there was pleasant and helpful, with the exception of one clerk in one of the resort stores. She was unpleasant and not helpful at all.

My swimming wear disappeared in the room during the room cleaning.I put it in the bathroom. I said it, but the concierge manager said the housekeeper didn't see my swimming wear.

Had a fabulous time. Enjoyed the Hawaiian music at the pool every evening. Great location - perfect week!

Check in was pleasant. The gentleman who checked us in went out of his way to get us an early check in time. Although it did cost me an additional $75.00. Wasn't pleased about that...but you do what you have to do. Got to our room and it wasn't cleaned thoroughly. Windows were very dirty, cracked and stained sink and quite dusty in some parts of the room. During our stay, Windows weren't cleaned/wiped down once. Although we did request it to be done. Beds were comfortable as were the pillows. And the view? Well it made up for any issues the room may have had. Most of the staff were pretty friendly and made up for the ones who seemed to be having a bad day...every day.

After traveling more than 24 hours, all we wanted was to take a shower and rest. We were early (2pm) and room would only be available at 3pm. I was told they will email me when the room is ready. I waited till 3:45pm and did not receive any email from them. I went to them and they TOTALLY FORGOTTEN about us!!! No apologies from the staff and i didn’t care as all I wanted was a room to take a shower. For the cleanliness part, they should pay more attention as my husband got bitten by the bed bugs and it was quite bad. I guess, this would be our first and last time to stay at this Outrigger Waikiki.