6/10 Hyvä
16.5.2025
Unacceptable service
We checked in kind of late but they have one room left. I had done it through hotels.com. I was very tired and I forgot to hit two guest so when I got to the window to proceed to pay for my room, they told me that it would’ve been more if I said two guest, I booked a room with two queen beds so she charged me a $20 gas fee or deposit so at checkout I asked because she took my cards my room cards and never said anything about the deposit so I asked her what about the guest deposit because all my guest did was take a shower. He’s an 85 year old man oh what about a tip? She said I said usually leave the tip in the room, but that’s for housekeeping so she wanted to keep my $20 for a tip for herself because she said she gave me a good room and a good price. I’m not unacceptable.
Cindy
Cindy, 1 yön matka perheen kanssa
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