2/10 Huono
2. maaliskuuta 2025
Bad customer service
I Accidentally booked this place thinking it was in New Jersey bc it was one of the first hotels recommended to me nearby. Didn’t realize Untill the night before that the hotel was in west orange NY. I called hotels .com I called this hotel and hotels.com said they would help me they promised me to not stress. The hotel was unreachable every-time I called. Hotels.com didn’t stick by their word and they called and wrote this hotel an email and they just denied my request for A refund or even a partial refund. It was so far from where I needed to be for Thanksgiving I wasn’t going to even check in at all. Needless to say I received no refund, no partial refund -not even credit ! The hotel refused to even talk to me or explain why they couldn't help me.
Jamie
Jamie, 1 yön matka
Tarkistettu Hotels.com-asiakasarvostelu