I was disappointed with this hotel given its rave reviews. I needed a quiet place to rest for one night before two long days of air travel but arrived to construction outside from 8-5. Something I wish I had been advised about in advance.
The pillow cases were stained yellow as were some of the towels, the kettle was covered in calcium deposits and unusable, the coffee maker didn’t work, the kitchen sink was dirty, there were no napkins or dish drying clothes, and the shower wasn’t very hot.
This just isn’t acceptable to me in what is advertised as a “deluxe suite”.
I tried calling the number provided on this app multiple times regarding check in which was, in the end, very simple but was only able to reach someone when I arrived and called the number listed on the blackboard in the lobby.
Parking is a bit challenging on street and there is a bit of a walk to the entrance and a number of stairs to navigate with luggage.
I can handle one or two inconveniences for a nice place. This was just a bit much to deal with.
